Use Cases
Renew an Expiring Certificate
Reminders in Certificates, then the renewal path set in Create.
Situation
A certificate is nearing expiry (or has expired) and the learner needs to recertify using the path authors configured.
Outcome
The learner starts renewal from Certificates with Recertify (or an administrator renews on the profile), completes the configured content in Learn, and sees updated dates in Certificates.
Who
Learners renew. Administrators configure expiration and renewal paths in Create, and may renew certificates under Users & Groups.
Path
- Configure expiration and renewal on the content — Certificate Expiration and Renewal and, when needed, Advanced Renewal Paths.
- Learners get reminders (Notifications) and renew from Renewal (Recertify on the certificate row).
- Confirm the new certificate under View and Download.
- If renewal content isn’t otherwise in Learn, see Visibility in Learn—an issued certificate can unlock recertification content without standalone library visibility.
Tips
- Recertify appears when renewal content is configured and the certificate is expired or expires within about the next 90 days. Otherwise you usually see Download.
- Renewal is not automatic when the date passes—someone must finish the path (or an admin renews on the profile).
- For certificates earned only inside a program, renewal still starts from Certificates; you do not need that inner item as its own Learn row.
- Admins can also renew or issue certificates on a user profile—Users and Profiles.
