Renewal
Start Recertify from Certificates when a certificate is expired or nearing expiry.
What This Is For
Renewal (also called recertification) is how you keep a certificate valid after its validity period ends—or before it expires. You start from Certificates with Recertify, then complete the renewal content authors configured in Create.
Renewal is not automatic when the date passes. You must finish the configured path (or an administrator can renew the certificate on your profile in Users & Groups).
Authors set validity and which content renews the certificate. That setup lives in Create—see the links at the end. This page covers the learner path in Certificates.
Who This Is For
Learners who hold an expiring or expired certificate. Administrators configure paths in Create and may renew or edit certificates under Users & Groups.
Before You Start
- The certificate must allow renewal: authors turned on Activate recertification (or an equivalent renewal path such as a category streak) on the content.
- You should have email reminders on unless you silenced them—see Notifications.
- Job-shaped overview: Renew an Expiring Certificate.
When Recertify Appears
Recertify shows on a certificate row when both are true:
- Renewal content is configured for that certificate, and
- The certificate is expired, or it expires within about the next 90 days (roughly the same three-month window as reminder emails)
If there is no renewal path, or the certificate is still more than about three months from expiry, you see Download instead of Recertify.
Steps to Renew From Certificates
- Open Certificates.
- Find the certificate under Expired certificates or Active certificates (near-expiry items stay under Active until the date passes).
- Click Recertify.
- In the Renew Certificate dialog (wording can vary if you are restarting the same content), review the renewal content, then confirm to continue.
- Complete that content in Learn (course, SCORM, program, or meetup path as configured).
- When you finish successfully, the certificate renews (or is replaced, depending on author settings). Return to Certificates to confirm the new dates.
If renewal targets a program and starting again would reset progress, the dialog can warn you before you confirm—read that message carefully.
Program Inner Content and Learn Visibility
Visibility in Learn and renewal access are separate.
If you earned a certificate from content you only completed inside a program—so that item never appeared as its own row in Learn—you can still renew. Your issued certificate unlocks the configured recertification content from Certificates and renewal flows without needing standalone Learn visibility for that renewal item.
Full rules: Visibility in Learn. Author-side note: Certificate Expiration and Renewal.
Other Ways Renewal Can Happen
| Path | When to use it |
|---|---|
| Certificates → Recertify | Standard learner path (this page) |
| Assigned / visible content in Learn | You open the renewal content directly if it already appears in your library |
| Users & Groups (administrator) | Manual renew, issue, or delete on a user’s profile |
| Advanced author paths | One refresher renews several certificates, or category streaks—Advanced Renewal Paths |
