Visibility in Learn
What appears in your Learn library, and how licenses and programs fit in.
What This Is For
Visibility decides whether content can appear in Learn for you at all. If you do not have visibility to a course, SCORM package, program, or meetup, it will not show as its own row in Your library—and a normal direct link will not open it for you either.
This page separates visibility from content licenses, explains the exceptions (programs and certificate renewal), and shows what you see when access is blocked.
Who This Is For
Learners who need to understand why something is missing from Learn, and administrators who assign groups, individual visibility, or Academy products.
Visibility vs Licenses (Do Not Mix Them Up)
These checks answer different questions. Mixing them up is the most common “I bought it but can’t open it” mistake.
| Check | What it controls |
|---|---|
| Visibility | Whether you can see the content in Learn (and open it when no license is required) |
| Content licenses | For paid Academy products with licenses enabled: whether you can start and use it after you already have visibility |
| Attempt limits | How many times you may start—still enforced under a license |
You normally need both visibility and a valid license for license-gated paid products. Full admin rules: Content Licenses.
How You Get Visibility
Typical paths (set by administrators or purchases):
- Group or individual visibility in Create
- An Academy purchase, enrollment, or approval that also grants access
- An admin-issued content license, which also grants individual visibility in Learn
Mandatory assignments use visibility plus a mandatory flag—see Assign Mandatory Content. Completed mandatory content stays mandatory—it does not switch to optional after you finish.
Exceptions (Reachable Without a Standalone Library Row)
| Situation | What happens |
|---|---|
| Inside a program | Items that belong to a program can still be opened from that program when you have access to the program—even if those same items never appear on their own in Your library. |
| Recertification | If you earned a certificate from content you only completed inside a program, your issued certificate can unlock configured recertification content from Certificates and renewal flows without standalone Learn visibility for that renewal item. See Certificate Expiration and Renewal. |
A generic shared link still needs normal visibility (or a valid renewal path)—opening a URL alone does not bypass the rules.
When Access Is Blocked
If you open content you cannot use, Learn shows an access dialog. The title and button depend on why access failed:
| Reason | Dialog title (typical) | What you can do |
|---|---|---|
| Visibility, and the item (or the program you are in) is listed as an Academy product | View in the Academy | Buy License opens the Academy product page so you can view details, purchase, or request access—depending on how your organization set it up |
| Visibility, and it is not an Academy product | Not available | Close only—ask an administrator for visibility |
| You already have visibility but need a license | License required | Buy License (or ask an administrator) |
| Generic / unknown denial | Access required | Buy License when a storefront exists; otherwise Close |
On overviews that use licenses, the License Information section shows whether you have an active license and when it expires. The purchase button there is also Buy License.
When you are viewing inner content under a program, Buy License points at the program product in Academy—not a separate storefront for the inner course.
After a failed course attempt when attempts are gone and the course uses licenses, results and restart flows can also offer Buy License.
