Allowlist Skillhabit Email

What This Is For

Corporate filters often quarantine or drop platform mail. This guide helps you and your IT team allowlist Skillhabit senders so important emails reach people—welcome invitations, Magic Links, mandatory assignment mail, certificate expiry warnings, and more.

“Allowlist” and “whitelist” mean the same thing in mail-filter tools: treat these senders as trusted.

Who This Is For

Workspace administrators, working with IT / security / mail admins who manage spam filters, Secure Email Gateways, or Microsoft 365 / Google Workspace policies.

Why It Matters

People miss training and sign-in when mail never arrives. Highest-impact messages include:

Full catalog: Notifications reference. Template copy: Notifications.

What to Allowlist

Default Skillhabit sender

By default, Skillhabit sends from your workspace address:

{your-workspace-id}@skillhabit.com

Example: if the workspace id is acme, the From address shown in email preview is acme@skillhabit.com. The display name uses your Company name from Configure → Customization.

Ask IT to allowlist:

1. The exact From address for your workspace ({workspace-id}@skillhabit.com), or
2. All mail from @skillhabit.com (simpler if you have several workspaces)

Prefer domain / From-address rules over IP allowlists. Sending infrastructure can change; domain rules stay stable.

Custom email domain

If you activated an Email Domain under Configure → Custom Domains, mail can come from your domain instead. Allowlist that domain (and the From addresses Skillhabit uses on it) as well. If email-domain validation fails, Skillhabit falls back to {workspace-id}@skillhabit.com.

Setup: Custom Domains.

Links inside emails

Notification and invitation links use the default Skillhabit domain in the URL, even when a custom platform domain redirects the browser afterward. Do not block those Skillhabit link hosts in mail or web filters, or people may not open invitations and reminders.

Example: Microsoft 365

Use these values in Microsoft admin tools (pick one):

Portal labels move occasionally—search the page for the control name if the path differs slightly. Microsoft’s own guides: Create allow lists · Tenant Allow/Block List.

Tenant Allow/Block List (org-wide)

Best first stop when Microsoft 365 / Defender is filtering Skillhabit mail for everyone.

1. Sign in to the Microsoft Defender portal as an admin who can manage email security.
2. Go to Email & collaboration → Policies & rules → Threat policies → Tenant Allow/Block Lists
   (direct: Tenant Allow/Block List).
3. Open Domains & addresses.
4. Create an Allow entry for skillhabit.com, or for {workspace-id}@skillhabit.com if you want a narrower rule.
5. Save, then send a test Welcome Invitation or Magic Link to a Microsoft 365 mailbox and confirm it lands in Inbox (not Junk / Quarantine).

Allow entries can be time-limited. If Skillhabit mail is blocked again after an entry expires, recreate the allow or use a durable anti-spam / mail-flow rule below.

Anti-spam policy — allowed domain (durable)

Use when you want a longer-lived org policy for Skillhabit as a known sender.

1. In the Defender portal, open Email & collaboration → Policies & rules → Threat policies → Anti-spam.
2. Edit the default policy, or a custom policy that covers the users who need Skillhabit.
3. Under Allowed senders and domains (wording may be Allow & block list), add:
   • Allowed domains: skillhabit.com, or
   • Allowed senders: {workspace-id}@skillhabit.com
4. Save the policy and wait a few minutes for it to apply.
5. Test delivery again.

Microsoft recommends using allow lists carefully—they can reduce spam filtering for that sender. Prefer the domain or single address you actually need; do not allowlist unrelated domains.

Outlook Safe Senders (one person)

Useful for a quick fix while IT finishes an org-wide rule.

1. In Outlook on the web or the Outlook desktop app, open Settings → Mail → Junk email (or Junk email options).
2. Under Safe senders and domains, add skillhabit.com or {workspace-id}@skillhabit.com.
3. Save, then move any Skillhabit message still in Junk back to Inbox and confirm later mail arrives cleanly.

This only helps that mailbox. Prefer Tenant Allow/Block List or anti-spam for the whole company.

Already in Quarantine?

1. In Defender, open Email & collaboration → Review → Quarantine (or search Quarantine).
2. Find the Skillhabit message, release it if appropriate, and submit it as a false positive / clean if your process requires that—Microsoft can create related allow entries from submissions.
3. Still add a lasting allow for skillhabit.com (or the workspace From address) so the next invite is not quarantined again.

Example: Google Workspace

If your company uses Google Workspace instead of Microsoft 365:

1. In the Google Admin console, go to Apps → Google Workspace → Gmail → Spam, phishing and malware (or Compliance, depending on your Admin UI).
2. Create or edit an email allowlist / approved sender setting for skillhabit.com (or the exact From address).
3. Apply it to the organizational units that use Skillhabit.
4. Send a test invite and confirm delivery to Inbox.

Exact menu names vary by Admin edition—search Admin help for “email allowlist” if you do not see the control.

Steps for Your IT Team

Share this checklist with whoever owns inbound mail policy:

1. Identify the sender — Confirm the From address in Configure → Email Notifications (open any template → preview). Note {workspace-id}@skillhabit.com, or your custom email domain if active.
2. Create an allowlist / safe-sender rule for that address or @skillhabit.com (and your custom sending domain if used). Apply it to the mailboxes or groups that use Skillhabit—not only admins. For Microsoft 365, use the examples above.
3. Skip quarantine / spam scoring for those senders when your gateway supports it (Microsoft 365 allow lists, Google Workspace approved senders, Proofpoint / Mimecast / similar).
4. Do not strip or rewrite Skillhabit message links in a way that breaks sign-in or assignment URLs.
5. Test — Invite a test user on a corporate mailbox, or trigger a mandatory assignment email, and confirm delivery to Inbox (not Junk / Quarantine).
6. Escalate — If mail still never arrives after allowlisting, contact support@skillhabit.com with the workspace id, recipient address, and approximate send time. Skillhabit support can help investigate delivery; your IT team still owns gateway rules.

Skillhabit does not publish a fixed public IP list for outbound product email. Domain-based allowlisting is the recommended approach.

What Admins Should Check in Skillhabit

Allowlisting only helps when Skillhabit actually sends to a real, active mailbox:

Related

• Trust & Security
• Notifications
• Notifications reference
• Custom Domains
• Bulk Actions and Email
• SSO and Email Addresses